Dealership Rating Resource
The database currently contains
experiences spread across
View dealers sorted by:
To search the Dealership Rating Resource, go to the DML Search Engine, type in your query, and make sure "DML Dealer Rating Resource" is selected in the drop down listbox.
Welcome to the DML Dealership Rating Resource! The basic purpose of this page
is to help DMLers to choose a good dealership at which to have their Dak
serviced, or to purchase parts or a whole new Dak from. :-) Although dealerships
can change over time, some are so bad that its best to simply avoid them.
Others are excellent, and deserve extra business because of the professional
way in which they conduct themselves and treat their clients. Still others
excel in certain areas while falling short in others. (For example,
a good sales department, but poor service...) This page was created
to let people benefit from the experiences of their fellow DMLers in
determining the relative worth of a particular dealership. A
side benefit of this page will hopefully be to reward "good"
dealerships (by bringing them extra business) and to punish the "bad"
dealerships (by diverting potential customers to better dealerships).
In a way, this resource is similar to Chrysler's "5 star" program,
but hopefully this one will actually work. ;-) I have seen reports on the DML of
several "5 star" dealers who definitely didn't deserve the
rating. Either these dealers are circumventing the process somehow, or there
is a weakness in the system somewhere. With this resource, the people
evaluating the dealerships are your fellow DMLers, and not some unknown
process. This format has
its weaknesses as well, but you will be able to see the comments of
each and every person who rates a dealership. By reading their
comments and discovering how they came about their rating, you can
come to some sort of conclusion as to wether the person is a total
nut case, or perhaps what they're saying will make sense.
Here's how this works:
The dealerships are stored in a sort of pseudo-database. Therefore,
you can view them sorted in several different ways: name, location,
or rating (overall / parts / sales / service). Just click on the sort method
you'd like. One thing to keep in mind here is if you sort by a
department rating (parts / sales / service), it might not
show all of the dealerships! For example, if dealer A doesn't have
a parts department rating (because no-one has rated that department),
and you sort the dealers by their parts department rating, dealer A
won't show up, because it doesn't have a parts department rating!
All dealerships will show up for sure though if you sort them by Name,
Location, or overall rating.
When you're looking at the sorted list of dealerships, you'll see their
name, address, phone/fax, URL, e-mail address, the ratings of each of their
departments, and the overall rating for that dealer. (Computed by averaging
the ratings of each of that dealer's departments.) Next to the rating for
each department, you will see the number of respondents which contributed
ratings for that department. (The department rating is computed by
averaging the ratings of all respondents.)
If you get a "permission denied" error while using this resource,
it may be that I'm rebuilding the files to include another dealer or
experience; so just keep trying. If you can't access it within a minute
or so, there may indeed be something wrong. (Flush your cache, it may be
that the page has been rebuilt, but your browser isn't checking it, and is
just giving you the old error from its cache...)
If you have any comments, problems, suggestions, etc. feel free to e-mail 'em to me at
Back to the DML Home Page
Jon N. Steiger / email@example.com