Experiences with the SERVICE department at Kearny Mesa Dodge

Kearny Mesa Dodge SERVICE Department Experience No. 0001

Name: Sam '99 RT x 2 Date: Winter 1994 Rating: (terrible) Description: Brought my '91 in to have the H20 pump checked+hoses changed. Charged me $225.00 parts/labor. Upon inspecting the work, the fan shroud fell into the fan (engine off). Got a rental car (Fri). Mon they called, alt. came apart, fan went through radiator, keep the rental. Thurs. picked up Dakota. Friday night, terrible vibration then steam, 3 out of 4 bolts for fan missing, fan goes into radiator. Towed to dealership @ 1 am. Sat get a new rental, wed. truck is finally ready. Made them detail it and do a once over on ALL parts of the truck.

Kearny Mesa Dodge SERVICE Department Experience No. 0002

Name: Sam '99 RT & 4x4 (srp@home.com) Date: 8-2-99 Rating: (poor) Description: Called dealership two weeks ago to make an appointment for our new '99 Dakota 4x4 (tranmission clunks, steering wheel is off center, and bed has some serious rattles--loose bolts?). I was told to bring it in Aug 2nd. Dropped off the truck 7:15 am Aug 2nd. Was told it would be completed that day. Arrived at dealership @ 4:45 pm (they never called, so I just showed up). The service writer that took my truck in the morning didn't remember me, nor did he have a clue what the status of my (wife's) truck. Upon checking on the computer-- listed tranmission as ok (9:45 am), steering as 'hold' (10 am), and bed as 'hold' (10 am). Nothing was done on the truck. I asked to have it brought up front as I am sick of their service, it sucks %$!@ and to top if off they lost my keys!!! Took 45 minutes to an hour to find them. Similar situation happened 2 months ago with our old RT. Brought it in for warranty repair work, it was there for 2 days and nothing was worked on. I spoke to service manager, and he really couldn't care less. The old "I'm new, nothing I could do, Sorry" routine. Other people waiting for their vehicles were just as pissed off as I was (another lost key story, and not all work performed was requested for another individual). BEWARE BEWARE!!! Go to Carl Burger Dodge... I'll be there Wednesday 8/4/99...

Kearny Mesa Dodge SERVICE Department Experience No. 0003

Name: Martin Tolentino (martindtjr@home.com) Date: Dec 1998 Rating: (poor) Description: Could not fix or duplicate the Popping sound on a right turn into an incline.I shop at the Home Base less than 1/2 mile from the service department. There solution was don't shop there.

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